The post-purchase platform for NetSuite eCommerce
NetSuite Post-Purchase Consumer Journeys That Build Brand Trust.
Deliver engaging, on-brand post-purchase order tracking experiences that drive revenue, reduce WISMO calls, and builds loyalty with NetSuite eCommerce.
Track
Deliver contextual, on-brand order tracking experiences to drive consumer engagement and incremental revenue. Add shipment tracking information in NetSuite eCommerce sites.
Notify
Make every moment count in the consumer journey via multi-channel, on-brand messaging that’s built to drive engagement.
Interact
Reach consumers where they are. Communicate across multiple channels like Email, SMS, WhatsApp, etc. Configured by customers in NetSuite.
Return & Exchange
Returns experiences with consumer convenience while you reduce costs and recapture revenue. Notifications triggered by NetSuite.
Innovate
NetSuite Automated Shipment tracking notifications. Up to date information on your shipment. Bidirectional communication capable. Tightly integrated with NetSuite eCommerce.
Post-purchase marketing
Use post-purchase touchpoints to deliver marketing assets and product recommendations to drive new revenue.
WISMO: “Where Is My Order?” It has been estimated that nearly 93% of online shoppers demand to receive updates on their shipments. They expect never to wonder, “Where is my order?”
WISMO calls may feel unavoidable, especially as more and more businesses shift their focus to eCommerce. In fact, however, there are several concrete steps retailers can take to prevent the miscommunications that lead to WISMO calls, all while improving the overall experience.
Shipping Notifications . . .
Advanced Tracking Technology
- Up to date information on your shipment. Bidirectional communication capable. NetSuite Automated Shipment tracking notifications.
- Fully configurable messages. Support for text, email, and voice messages.
- Oracle NetSuite® Text or Email Shipment Notification Interface.
Imagine the possibilities . . .
Automatic Notifications on Delays and Arrivals
- Fully configurable messages. Support for text, email, and voice messages.
- One tap to the carrier’s tracking site. Up to date information on your shipment.
- Set-it and forget-it. Once Empower eSales is configured in your ERP like Oracle NetSuite®, it simply works.
Imagine the possibilities . . .
Automatic Notifications on Delays and Arrivals
- Fully configurable messages. Support for text, email, and voice messages.
- One tap to the carrier’s tracking site. Up to date information on your shipment.
- Set-it and forget-it. Once Empower eSales is configured in your ERP like Oracle NetSuite®, it simply works.
Reliability and Accountability . . .
Now You Can Thrive During Uncertain Times
COVID-19 demonstrated the need for flexibility in communications and messaging. eCommerce sites and all kinds of organizations were left without a way to reach customers effectively. That’s why you’ll love what Empower Sales can do for your business.
Now you can delight your customers with real-time order-arrival notifications.